Yes, this started out as a Top 10 list. But sadly, two was all I could come up. Recently, it seems no matter where I go, I’m met with the absolute worst in customer service. This morning I’m putting off a call to my bank (who shall be nameless unless they don’t resolve my erroneous [...]
Kudos to Delta: Fixed our flat tire AND owned up to a delay?!
I was fortunate to perform a couple of shows during this years SXSW Music Festival in Austin, TX. While every flight is always an opportunity to see how the airline industry is performing, this trip was sure to be one to monitor, with 2,000 bands and 20,000 music fans arriving and departing from one tiny [...]
Are crying babies old news?
Is it possible? Have my suggestions for charging just a few dollars more to sit in a crying-baby free row been taken into consideration by the FAA? Well, perhaps. I have to say, having just flown the red-eye on Virgin America, I was pleased that the only time I was awoken during the night was [...]
Hurricane Irene: Not the End, Just Yet
When I was little we had this game called Bermuda Triangle, where you move your little magnetic pieces shaped like tiny ships around the board, then roll the dice. Depending on how you roll, you then move this big magnet over the board in the shape of a hurricane. If you’re lucky, your ship escaped [...]
How Please Hug Me – I’ve Been Delayed came to be
Please Hug Me I Need a Blog is getting a new face lift. And along with all the super-cool features I’ll be adding to the blog, I thought I’d answer one question that I’ve been asked in every interview I’ve done so far. Why did you write a book on air travel? Well, truthfully, I’m [...]
Looking for the best Mother’s Day Gift ever? How about No More Airport Rides?!
Recently I was speaking with someone whose friend’s entire weekend was ruined by her daughter flying in to meet her. It wasn’t that she didn’t want to see her daughter—it was the sheer anxiety brought on by the though of having to pick her up at the airport. Sound familiar? Well, this got me thinking. [...]
How to deal with someone kicking your seat on your flight (Uncensored version)
Today I noticed that someone actually did a Google search for “please hug me i’ve been delayed solution for someone kicking your seat.” I have to say, I’m honored. In fact, humbled. Apparently, my ranting on NPR about the Chronic Seat Kickers (CSKs) on board our flights has been hitting home. And while this is a [...]
Quest for NY Times Bestseller and dreaming big… it’s on!
Good morning kids. This is Captain Jeff, coming to you live from the flight deck. We’d like to thank you for flying Hug Me Airlines, the only airline in the world where the beer is free, crying babies have their own daycare down below, and the passenger always comes first. Hmmm… huge dream. Let’s start [...]
Mom was right: Cutting coupons is the way to go… even for air travel
It’s no secret my favorite airline is Virgin America. And here is yet another reason why they rock. Coupons for booking your travel with them. That’s right. Last month Virgin became the first airline to offer coupons on the uber-popular site Groupon, with a nice offer to save $70 on airfare purchased that particular day. [...]
Online Ticket Purchasing is Changing: So What Can We Expect for 2011?
If anyone has conducted a recent search for a plane ticket, you know that things have gotten even more complicated. New search engines like Bing and Hipmunk have cropped up, and now even Google is entering the airline ticket business. (They’re like a Jewish mother-in-law—just can’t keep their hands out of anything.) American Airlines recently [...]
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Dog on runway causes flight delay at LaGuardia No, not that kind of dog on a runway. A real dog. On a real ... -
Man Strips Naked At Oregon Airport in protest of TSA Screening… really? Sigh. Why is it always an ugly dude doing foolish things like this, and not ... -
Top 2 Airline customer service moments since Please Hug Me—I’ve Been Delayed was published Yes, this started out as a Top 10 list. But sadly, two was all I ...
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Curious how your favorite airline fared in 2010? Curious how the 2010 season ended up with regards to delays and cancellations? Well, not ...
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Top 10 Things I Learned At My First Book Signing 10. Bookstores located before security are a terrible place for an author book signing. 9. ... -
Spirit Airlines to start charging for PRINTING your boarding pass (not a joke) Spirit to start charging for PRINTING your boarding pass – bring it on! I recently ...
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